Privacy Policy

1. Introduction

IntelliHome ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website intellihome.com and use our smart home automation services. Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the site.

We are a data controller under the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our company is based in Ireland, and we process data in accordance with Irish and EU data protection regulations.

2. Data We Collect

We collect several types of information for various purposes to provide and improve our service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data

Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3. How We Use Your Data

IntelliHome uses the collected data for various purposes:

• To provide and maintain our Service, including smart home installation and support.
• To notify you about changes to our Service.
• To allow you to participate in interactive features of our Service when you choose to do so.
• To provide customer care and support.
• To provide analysis or valuable information so that we can improve the Service.
• To monitor the usage of the Service.
• To detect, prevent and address technical issues.
• To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To fulfill our obligations under any contract we have with you, such as providing a quote or installation service.
• Legitimate Interest: To improve our business, marketing, and website security, provided your interests and fundamental rights do not override those interests.
• Consent: When you explicitly consent to us processing your data for specific purposes, such as sending marketing newsletters.
• Legal Obligation: To comply with applicable laws and regulations.

4. Sharing Your Data

We may share your personal information with third parties in specific circumstances. We may engage trusted third-party service providers to perform services on our behalf or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. Specifically, we may share data with:

• Service Providers: Third-party companies to facilitate our Service, such as hosting providers, analytics services, and IT maintenance.
• Business Partners: We may share your information with our trusted partners for security audits or to provide specific services you have requested.

We do not sell your personal data to third parties for marketing purposes.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Generally, we keep customer inquiry data for 3 years after the last interaction. Project data and contracts are retained for 7 years to comply with tax and legal requirements.

6. Your Data Protection Rights

Under the GDPR, you have certain rights regarding your Personal Data. We aim to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

7. Data Security

We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, the data we hold about you, or if you would like to exercise one of your data protection rights, please contact us: